A new challenge for me at SBS is providing services to part-time/distance learners, e.g., the two-year executive MBA programme for full-time professionals. There is limited contact time with the students (about 8 weeks in 2 years) and fees and expectations are high. How can Web 2.0 applications boost our presence in these students' experience? - e.g. I'd like to use social media for induction/user education, RSS to push resources and inform students of frequent updates to our online hyperlinked reading lists, instant messaging/chat to guide people through databases wherever they are in the world, etc. One "concern" is the profliferation of different websites around the university - how best can departmental intranets link to OULS sites without confusing people? Could our SBS library Sharepoint site usefully become a mashup to aggregate relevant library content from around the uni for our users? (Is this technically possible?) Would it matter if readers didn't know exactly where this info came from...?

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